By Dave Daniels, Kissimmee, Florida
We offer web based platforms to proactively invite end customers for reviews, verify their authenticity before publishing, and correspond with consumers to manage negative reviews. Our core product incorporates a set of tools that enable service businesses to acquire, manage, and publish reviews. We can also conduct call based reviews as a component of our service.
•Review sites are second only to personal advice from a friend as the driver of purchase decisions; user reviews are more influential than third-party reviews. (“Web users and web community,” Rubicon Consulting, Inc. October 2008)
•86% of consumers read online review sites before making purchasing decisions; 90% of whom say they trust these review sites. (Kudzu.com survey of 600 users, December 2008)
•Almost two-thirds (62%) of consumers read consumer-written product reviews at review sites. (Deloitte & Touche, September 2007)
•When asked what sources of information they are “very likely” to consult before making a decision about their entertainment options, 62% named a reviews site as their top choice, even beating out a knowledgeable friend (59%). (Marketing Sherpa, July 2007)
•Seven in 10 (69%) consumers who read review sites share results with friends, family or colleagues, thus amplifying their impact. (Deloitte & Touche, September 2007)
•74% agree-including 14% who strongly agree-that they choose companies and brands based on what others say online about their customer service experiences, the survey shows. (Society for New Communications Research, May 2008)
•More than eight in ten (82%) of those who read a reviews site said that their purchasing decisions have been directly influenced by the reviews site. (Deloitte & Touche, September 2007)
Reviews Sites versus Testimonials
Businesses in the age of social media can’t properly manage their reputations with testimonials. Consumers realize testimonials may be manufactured and not credible.
Consumers realize any negative feedback the business might receive from customers will not be displayed on the business website as a testimonial. Consumer motivation to see the bad, as well as good feedback, has driven the proliferation of review sites.
You need not remove testimonials, but customer reviews on third-party websites are much more persuasive to prospective customers.
Businesses should realize that potential customers may not visit their websites if they encounter negative reviews during the search process. Usually local listings, and links to reviews for each listing, are placed on the first page of search engines. Consumers read those reviews and use them to decide which company is worth visiting.
Some businesses are afraid to get involved with customer reviews and operate under the illusion they still control their reputations. If you realize that the social web has vastly improved the power of word of mouth, you’re much better off developing a strategy to encourage online customer recommendations from loyal clients.
Verified Reviews Site
Concealed by anonymity and powered by a worldwide audience, Internet complainers can impose chaos on your Company.
Our solutions in acquiring and managing reviews is critical when considering fiscal implications. These reviews improve sales and protect you from negative postings created by competitors.
Good reviews help convince visitors to become clients and ensure ongoing success for you and your Company.